Terms and Conditions

1. Introduction

Welcome to Patriot Wash n Fold! By using our services, you agree to these Terms of Service. Please read them carefully to understand your rights and obligations. If you do not agree to these terms, please do not use our services.

​

2. Services Provided

Patriot Wash n Fold offers laundry pick-up, washing, drying, folding, and delivery services to students, faculty and staff at Dallas Baptist University (DBU). Our service includes the use of a Big Red laundry bag, which holds up to 25 lbs of laundry. Pricing remains consistent regardless of the weight of laundry placed in the bag, provided it fits within the bag.

​

3. Pick-Up and Delivery Schedule

Laundry pick-up occurs every Tuesday from 12pm-2pm, and delivery occurs on Thursdays from 12pm-2pm, both outside the Crowley dormitory at DBU. It is the customer’s responsibility to ensure that their laundry is available for pick-up during the specified time. Similarly, customers must retrieve their laundry during the designated delivery window. If you are unable to pick up your laundry during the delivery time, you may designate someone else to do so by texting us, or you can retrieve your laundry from our corporate offices in Carrollton, TX.

​

If you miss the delivery window and do not make alternative arrangements, your laundry will be brought back the following Tuesday. Times and Location subject to change. Patriot Wash N Fold will give 24 hour notice in case of change.

​

4. Payment and Fees

Payment for services is required upon registration or scheduling of the first pick-up. We accept all major credit through our website’s online payment system. All fees are non-refundable, except as provided in Section 7 (Service Errors).

​

5. Use of Laundry Bag

​

Each customer is provided with a Big Red laundry bag that can hold up to 25 lbs of laundry. After the bag is provided it must be used for all service requests. Any items not placed in the provided bag will not be collected or processed. It is the customer’s responsibility to ensure that the bag is closed securely. When requested Patriot Wash N Fold may be able to accommodate alternative bags but no guarantee.

​

6. Care and Handling of Laundry

We strive to provide the highest quality care for your laundry. However, we are not responsible for:

Items that bleed, shrink, or otherwise change as a result of normal washing and drying processes.

Missing or damaged items unless such loss or damage was due to our negligence.

Delicate or special-care items unless we are notified in advance and agree to special handling.

Damages to non-washable clothing

Foreign objects left in clothes or damage to clothes from said foreign object

If you have specific care instructions, these must be communicated to us at the time of pick-up. We will do our best to accommodate, but we cannot guarantee that all requests can be fulfilled.

​

​7. Service Errors

If there is an error in our service, such as lost or damaged items, you must notify us within 48 hours of receiving your laundry. We will make reasonable efforts to locate lost items or resolve any issues. In the event of loss or damage caused by our negligence, our liability is limited to a maximum of $50 per item and $200 per bag.

8. Cancellations

Customers may cancel their service by providing at least 24-hour notice before their scheduled pick-up time. Cancellations will be refunded for unused service beyond current week.

9. Privacy and Security

We are committed to protecting your privacy and ensuring the security of your personal information. Please refer to our Privacy Policy for more details on how we collect, use, and protect your information.

10. Changes to Terms

Patriot Wash n Fold reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes are made constitutes your acceptance of the revised terms.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Texas. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Dallas County, Texas.

12. PAYMENT/DELINQUIENT ACCOUNTS

Account balances are charged monthly to the Credit Card given at registration. Invalid cards require prompt monthly payment or late fees apply until balance is current. 30-day overdue accounts may result in the withholding of clothes until bill is paid in full. Patriot Wash N Fold employs collection agencies and notifies credit bureaus for accounts in extreme delinquency.

13. HAZARDOUS MATERIALS

Any order turned in containing potentially hazardous materials (ex. plate of spaghetti, tons of mud, or vomit), or a quantity of soil that requires extra processing will result in a $15 Heavy Duty charge per instance / soiled garment requiring extra processing.

​

14. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at:

Email: [email protected]

Phone: +1(855)-772-0700

Address: 2760 E Trinity Mills Rd #112 Carrollton, TX 75006